Smart Utensil

At Smart Utensil, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

• Personal Information: When you place an order, we collect your name, email address, shipping address, and payment details to process your purchase.
• Browsing Data: We may collect information about your device, IP address, and browsing behavior through cookies to improve your shopping experience.
• Newsletter Signups: If you subscribe to our newsletter, we collect your email address to send you updates and promotions.

How We Use Your Information

• To process and fulfill your orders, including shipping and customer support.
• To personalize your experience on our website with relevant product recommendations.
• To send promotional emails or newsletters (you can opt out at any time).
• To analyze website performance and enhance our services.

Data Sharing and Security

We do not sell or share your personal information with third parties, except with trusted partners who assist in order fulfillment (e.g., shipping companies, payment processors). We use secure encryption to protect your data during transmission.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@smartutensil.in. You can also unsubscribe from our emails at any time.

This policy is effective as of April 15, 2025. We may update it periodically, and changes will be posted on this page.

We want you to love your Smart Utensil Product! If you’re not satisfied, our Return Policy makes it easy to return eligible items.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

How to Return

1. Contact us at support@smartutensil.in to initiate a return and receive a Return Authorization Number.
2. Package the item securely and include the Return Authorization Number.
3. Ship the package to the address provided in our return instructions.

Return Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. For defective items, we cover return shipping.

Processing Returns

Once we receive your return, we’ll inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

Our Refund Policy ensures a hassle-free experience if you need to return your Smart Utensil product. Please review the details below.

Conditions for Refunds

• Refunds are available for items returned within 30 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Defective or incorrect items qualify for full refunds, including shipping costs.

Non-Refundable Items

• Items marked as final sale.
• Products damaged due to misuse or improper handling.

Refund Process

1. Initiate a return by emailing support@smartutensil.in with your order details.
2. Follow the return instructions provided (see Return Policy).
3. Upon receiving and inspecting your return, we’ll notify you of the refund approval.
4. Refunds will be processed within 7-10 business days to your original payment method.

For any questions, contact us at support@smartutensil.in.

Welcome to Smart Utensil! These Terms of Service govern your use of our website and the purchase of our products. By accessing or shopping with us, you agree to these terms.

Use of Our Website

• You agree to use our website for lawful purposes only.
• You may not reproduce, duplicate, or sell any part of our website without permission.
• We reserve the right to modify or discontinue any part of the website at any time.

Purchases

• All orders are subject to availability and acceptance.
• Prices are listed in INR and may change without notice.
• We reserve the right to refuse or cancel orders due to errors, fraud, or other issues.

Product Information

We strive to provide accurate product descriptions, but we do not warrant that all details are error-free. Colors and images may vary slightly from the actual product.

Limitation of Liability

Smart Utensil is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, except as required by law.

For questions, contact us at support@smartutensil.in.

Smart Utensil is dedicated to delivering your Smart Utensil Product promptly and safely. Below is our Shipping Policy.

Shipping Destinations

We currently ship to addresses within India. International shipping may be available in the future.

Shipping Times

• Orders are processed within 1-2 business days.
• Delivery typically takes 3-7 business days, depending on your location.
• Delays may occur due to holidays, weather, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be offered for certain promotions.

Order Tracking

Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.

Issues with Delivery

If your order is lost, damaged, or incorrect, contact us at support@smartutensil.in within 7 days of delivery for assistance.